Do you charge for shipping?
Answer:
Yes, we ship all our packages U.S. Postal Service - Proirity Mail with Delivery Confirmation. Usually most packages arrive within 3-4 days from shipment. If you wish to have your product shipped with UPS or DHL for "Next Day" delivery there is an additional charge. The charge will depend on the weight of the product. Other delivery options will be added in the future.

What methods of payment do you accept?
Answer:
We accept Mastercard, Visa, Discover and American Express credit cards. We hope to add the PAYPAL option is the future. We can also accept money orders and certified checks if you contact us to request that option before ordering.

How long will it take to receive my order?
Answer:
Once the credit card information has been processed the product is usually shipped that day. You should receive the product within three to seven days. We use U.S. Post Office Priority Mail with a delivery confirmation or UPS Ground shipment service.

When do you charge my credit card?
Answer:
We process a charge to your credit card once we receive your order. As soon as the charge is authorized and approved, we ship your order. This usually happens within 24 hours of placing your order. Majority of our orders are shipped on the same day the order is received.

Do you charge sales tax?
Answer:
We charge sales tax only in states where we are required by law to charge sales tax on internet sales. Currently we charge sales tax only to residents of North Carolina.

Do you share any of my personal information?
Answer:
We respect your privacy. We will not sell, rent, give or share your information with anyone for any reason. Your personal information will remain confidential and private. We will only use it to communicate better with you. We do not keep your credit card information on file either. If you give us that information over the telephone we cross shred any documents containing it and dispose of them securely for your protection.

Will I receive an order confirmation?
Answer:
Yes, you will receive an email confirmation of your order at the email address you provide to us.

What if the products are damaged during shipping?
Answer:
Just call or email us and we will be happy to take care of any damages incurred during shipping. Inspect your merchandise as soon as you receive it and notify us immediately if there is any problem.

What happens if I measured incorrectly for a Freize Frame wall mural design?
Answer:
Just call or email us and tell us the problem. A major advantage of the Frieze Frame designs is the flexibility. We can customize the number of sheets needed for your project. Each sheet can be purchased individually so you do not have to incur the costs of an additional pack.

Which name brands do you offer?
Answer:
We offer Frieze Frame (r), Stikaround (r) products. Both are registered and imported from England. In addition, we offer products from Blonder Home Accents, York Wallcovering, Brewster, Art 4 Kids, Borders Unlimited, Blue Mountain and Walls Decor.

Will I be able to install these products myself?
Answer:
Absolutely. The Frieze Frame wall mural designs will come with complete instructions, as well as specific tips and techniques to help you. In addition, we will send some pictures to give you some visual aids on how and where to place the individual wallpaper pieces. Using wallpaper paste it is easy to apply and the results are truly amazing.

All the wall sticker products have complete instructions on how to remove and apply the stickers to your walls. They are easy to do and they will transform a room quickly.

With the information found on our Website: How To Measure, How To Apply, What You Will Need and Design Advice you should easily be able to install all of the products we offer.

What if I cannot do the installation? Can you recommend someone?
Answer:
If you have a problem installing any of our products please contact us and see if we can help. If you live in the Charlotte, North Carolina area we are able to offer an installation service. Please contact us and we can arrange a suitable time to install you product for you. If you live in another state then you can contact a professional wallpaper hanger and they would be able to assist you.

Are installation instructions included?
Answer:
Yes, both Frieze Frame and all our mural products come with installation instructions. In addition, pictures and suggestions will be included. Please read the instructions very carefully before installing any products.